Key Responsibilities

Staff Management: Recruiting, training, scheduling, and motivating staff. They also handle performance reviews and address any disciplinary issues.

Customer Service: Ensuring high levels of customer satisfaction, resolving complaints, and providing excellent service on the sales floor.

Inventory Management: Maintaining proper inventory levels, stocking shelves, and implementing purchasing plans to meet sales goals.

Sales and Revenue: Developing and implementing strategies to increase sales, tracking sales performance, and achieving targets.

Visual Merchandising: Maintaining a clean, organized, and visually appealing store environment, including displays and promotions.

Store Operations: Ensuring the store adheres to company policies, procedures, and safety regulations.

Communication: Acting as a liaison between staff, customers, and upper management.

Financial Management: Monitoring sales and profit data, and ensuring the store meets financial quotas.

Training and Development: Developing and implementing training programs for staff to improve their skills and knowledge.

Problem Solving: Addressing customer complaints and concerns in a professional and timely manner.